Privacy Policy

1. Introduction

This Privacy Policy explains how Fidessa ("we", "us", "our") collects, uses, stores and protects your personal data when you visit https://fidessa.uk and use the Fidessa platform and its services. We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our principle is simple: 100% anonymity in spirit — we never sell or share your personal data with third parties for marketing purposes.

2. Data We Collect

We collect and process the following categories of data:

• Identity data — name, date of birth, and identification documents required by anti-money-laundering (AML) regulations.
• Contact data — e-mail address, phone number and residential address.
• Financial data — deposit and withdrawal history, payment method details (we do not store full card numbers).
• Trading data — account activity, orders, positions, strategy settings and preferences of the AI assistant.
• Technical data — IP address, browser type, device identifiers, operating system and login timestamps.

3. How We Use Your Data

We use your personal data to:

• create and manage your trading account;
• execute deposits, withdrawals and trading operations;
• comply with legal and regulatory obligations (KYC/AML);
• provide customer support 24/7;
• improve the platform, AI models (on anonymized, aggregated data) and our services;
• send service notifications and, with your consent, marketing communications.

The legal bases for processing are the performance of our contract with you, compliance with legal obligations, our legitimate interests in operating and securing the platform, and your consent where required.

4. Cookies and Analytics

We use essential cookies to keep you logged in and to secure your session, as well as optional analytical cookies to understand how visitors use the site. You can control cookies through your browser settings. Disabling essential cookies may limit platform functionality.

5. Data Sharing

We do not sell, rent or trade your personal data. We may share data only with:

• payment providers — to process deposits and withdrawals;
• verification services — to fulfil KYC/AML requirements;
• hosting and infrastructure partners — under strict data processing agreements;
• competent authorities — when required by law or a valid legal request.

All recipients are bound by confidentiality and data protection obligations.

6. Data Security

We apply bank-grade security measures: all connections are encrypted with SSL/TLS, sensitive data is stored encrypted, funds and critical data are protected by multi-layer access control and regular security audits. Despite our efforts, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only as long as necessary to provide the services, comply with legal obligations (typically 5–7 years for financial records), resolve disputes and enforce our agreements. Trading and financial data are retained for the period required by applicable financial regulations.

8. Your Rights

Under applicable data protection law you have the right to:

• access a copy of your personal data;
• request correction of inaccurate data;
• request erasure of your data ("right to be forgotten") where legally permissible;
• restrict or object to processing;
• request portability of your data;
• withdraw consent for marketing communications at any time;
• lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

To exercise any of these rights, contact us at [email protected]. We respond to verified requests within 30 days.

9. International Transfers

Your data may be processed outside your country of residence. Where data is transferred internationally, we ensure an adequate level of protection through standard contractual clauses and equivalent safeguards.

10. Children's Privacy

The platform is not intended for persons under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will close it and delete the associated data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page. Material changes will be notified to registered users by e-mail or through the platform dashboard.

12. Contact Us

For any privacy-related questions, please contact:

• Privacy inquiries: [email protected]
• General support: [email protected]
• Address: 1 Canada Square, Level 39, London, E14 5AB, United Kingdom